responses to two classmates posts in about 100-words each.

1.The first takeaway I got from this chapter is that letters are written to people outside of the company, memos are written to people inside the company, and emails can be either or. The second takeaway is that before writing a professional email, memo, or letter, you must do research on the potential person you are writing to. The third takeaway is that when responding to a complaint email, memo, or letter, you must use an adjustment response to rebuild the relationship with that customer. The fourth takeaway is refusals are documents sent to a person of a subject they don’t want to hear; there for you must keep the professional manner but lay out the news in the best way possible. The last takeaway is that I am going to use figure 5.9 from the book, I find it very useful and will help guide me when writing a piece. The diagram shows to have a main purpose, two or more topics, then explain more with data, examples, facts, and reasoning.
I believe the importance in correspondences in my field are that potentially they could be an employer looking to hire you, or a boss willing to promote, etc. I think it’s good we learn how to write in a professional manner so it becomes second nature to us. Instead of trying we will have learned so much that it won’t take long for us to write. I think it is important that we prepare so employers can see that we are experienced in writing these different documents.

2.One of the biggest takeaways that I got from reading chapter 5 from the text is that there are many ways to correspond professionally in the workplace. Some of the most common ways include letters, memos, and e-mails. While all three genres serve the same purpose in relation to the content, style, and the organization patterns, they differ in the overall format and the circumstances in which they are acceptable. This info is helpful to me because I now know that letters can only be used to share information with people outside of the company, memos are written to people inside of the company, and e-mails can be sent to those inside and outside of the company. This acquired knowledge will save me a lot of headaches in the future when it comes time to write professional correspondences.

Some information that I found helpful in chapter 5 is that all memos, letters, and e-mails are personal, meaning that they are intended for one-to-one conversation, even if they are sent out to multiple people. Because of this, it’s important to speak in the “you” style. While it is encouraged to use the “you” style when sharing positive or neutral information, you should not use the “you” style when sharing negative info.