Quality Customer Service as A Differentiator Research Paper

Research and evaluate the drivers of the trend toward quality customer service as a differentiator worldwide. Do you think that quality customer service will prevail as the great differentiator in the highly competitive business environment of the future? Write a 2 page double-spaced essay (approximately 500 words).

Be sure to support your views with well researched facts and statistics. Many of your required readings touch upon this assignment question but you are also required to conduct additional research to support your view.

Be sure to use APA citations for your research, using in-text citations and references at the end. Refer to the APA resources in the eLibrary or Student Resource Center if you need help with formatting.