Scenario is attached.
Course book is: Northouse, P. (2012). Leadership: Theory and practice. 6th Edition. Los Angeles: Sage Publications.
These are the questions:
- Provide a short synopsis of the case study
- Identify 3 out of the 10 required characteristics of servant leadership as defined by Spears and provide examples of these behaviors from the case study.
- Explain how the tradition of servant leadership developed in the culture of Southwest Airlines was applicable in this situation, as well as the manner in which servant leadership impacts the experience of the customers of Southwest Airlines.