Introduction: Service Transition has several ITIL processes as part of the book. Most organizations focus on Change Management because it is the focus of many IT audits.
1. Research at least two case studies involving Service Transition and the Change Management process. (Do not use this one, it is here is one as an example: https://www.thinkmind.org/download.php?articleid=icds_2011_0_10_90010)
2. Describe the general summary of the case studies
3. Discuss the implementation of Change Management
4. Discuss any challenges the (subjects) faced with implementing Change Management
5. Discuss their classification of RFC’s – Routine, Standard, Normal or any variation.