unit ii psychology essay

Our attitudes about conflict in general, and a particular dispute situation in particular,

have a significant impact on the conflict outcome. In this unit you will learn how

emotions determine what is defined as a conflict or dispute and what isn’t; how

emotions often escalate conflicts to more destructive levels, but also how

emotion—along with reason—is necessary to transform and resolve conflicts. In

addition you will learn about the process of framing and reframing. One of the most

difficult aspects of conflicts and disputes is that each person involved sees (that is,

frames) the situation somewhat differently. This makes understanding the other’s

motivations, interests and needs difficult, which makes resolution more difficult than

it needs to be. By learning how to recognize and manipulate frames, conflicts and

disputes can be addressed more constructively.